FAQ : Frequently Asked Questions

The answers to your questions about your commercial relationship with AIP Developpement. For any question which would not have an answer directly on this page, do not hesitate to contact us by phone at +32 4 227 24 23 or by mail at info@aipmedical.com.

AIP is an industrial company for a certain number of products in the range but is also a distributor of products from other commercial partners.

For pricing information, please contact export@aipmedical.com or info@aipmedical.com. You can also contact us via the contact form on the site.

No. AIP does not currently have an e-commerce function on its site. To place an order, it is necessary to go through our sales representatives or to contact us directly by email or via the contact form.

For this, you can contact export@aipmedical.com or info@aipmedical.com.


It is also possible to request a quote via the contact form on the page dedicated to contact.

To place an order, it is necessary to go through our sales representatives or to contact us directly by email at export@aipmedical.com or info@aipmedical.com, or via the contact form.

To place an order, please contact export@aipmedical.com or info@aipmedical.com. You can also place an order through our contact form.

In Belgium, the orders are delivered by road transport thanks to our partners.


Outside of Belgium, it can be by road, sea, air or rail depending on the needs of our customers.

In Belgium, orders received and invoiced before 2pm are generally shipped the same day for delivery the next day or the day after.


Outside Belgium, orders are shipped as soon as possible after validation of the order and the delivery time depends on the speed of our logistics partners.

The delivery cost depends on the total weight of the package and the destination.


In Belgium, the delivery cost is €8.00. For any order over 250 €, AIP offers you the shipping costs.


For deliveries outside Belgium, AIP tries to find the best delivery solution at the best price.

Anywhere in the world. AIP Developpement has been working for several decades with customers based in Belgium as well as abroad. Our experience in this field makes us a reliable partner for the forwarding and the delivery of the products.

When all the ordered articles are available in stock, AIP ships all the articles at the same time.


In case some items are not available, several shipments are considered with adapted conditions in order to limit the impact of the transport cost.

For any technical problem, please contact our quality manager at hamani.aliaoui@aipmedical.com or info@aipmedical.com. It is also possible to send your technical question via the contact form.

The payment terms indicated below will, unless otherwise stipulated, be the default payment terms for the majority of our customers.


In Belgium, any invoice received and not contested within 8 days must be paid within 30 days of the date of creation of this invoice.


Abroad, AIP requires in most cases a prepayment of 100% of the proforma amount before any shipment. Moreover, prepayment is also required to confirm the order.

In this case, please contact info@aipmedical.com, fill in our contact form or call +32 4 227 24 23. If this is the case, we really apologize for the inconvenience and do our best to satisfy you as soon as possible.

In Belgium, the orders are shipped by road transport thanks to our logistic partner.


Outside Belgium, AIP always tries to offer you the best quality-price ratio so that the sutures or medical equipment ordered arrive in the best conditions at a reasonable price. DHL is regularly chosen for shipping but we adapt to the needs of each customer.

Whether in Belgium or abroad, the best way to pay your bills is by bank transfer.


However, it is possible that another payment method has been defined. To know this, you just have to refer to the conditions written on your invoice.


The bank account to which the money must be paid is expressly indicated on your invoice.

This website uses cookies to ensure you get the best experience on our website.